Privacy Policy

The Short Version

Information We Collect

Account Information

When you create an account, we collect:

• Email address (for login and communications)
• Display name (shown in the app)
• Password (stored securely using industry-standard hashing)

Vehicle Data

When you connect your Rivian account, we collect vehicle data including:

• Battery state of charge and health metrics
• Charging session information
• Drive history and efficiency data
• Vehicle status (doors, windows, climate, etc.)
• Location data (if enabled)
• Odometer readings

This data is collected via Rivian's API using credentials you provide. We store this data to provide historical tracking and analysis features.

Rivian Account Credentials

To connect to your Rivian account, we temporarily process your Rivian login credentials. Access tokens are encrypted at rest using AES-256 encryption. We never store your Rivian password.

Billing Information

If you subscribe to RiviMate Pro, we store:

• Your Stripe Customer ID (an identifier for your billing account)
• Subscription status and billing period dates
• Payment success/failure status

We do not store your credit card number, CVV, or full card details. All payment information is processed and stored securely by Stripe. See Stripe's Privacy Policy for details on how they handle your payment data.

How We Use Your Information

We use your information solely to:

• Provide the RiviMate service and its features
• Display your vehicle data and analytics
• Send important account notifications (password resets, security alerts)
• Improve the service based on aggregate, anonymized usage patterns

We do not:

• Sell your personal information or vehicle data
• Share your data with third parties for marketing
• Use your data for advertising purposes
• Access your vehicle's controls or send commands

Data Security

We take security seriously and implement multiple layers of protection:

• Encryption in transit: All data is transmitted over HTTPS/TLS
• Encryption at rest: Sensitive data (tokens, credentials) is encrypted using AES-256
• Secure password storage: Passwords are hashed using industry-standard algorithms
• Access controls: Database access is restricted and monitored

While we strive to protect your data, no system is 100% secure. You use the service with the understanding that data transmission over the internet carries inherent risks.

Data Retention

We retain your data as follows:

• Account data: Retained while your account is active
• Vehicle data: Retained for historical analysis; some data may be automatically pruned after extended periods
• Activity logs: Retained for 90 days

You can request deletion of your account and all associated data at any time through the Settings page.

Your Rights

You have the right to:

• Access your data: View all data we have about you in the app
• Export your data: Download your vehicle data in standard formats
• Delete your data: Request complete deletion of your account and data
• Disconnect: Unlink your Rivian account at any time

Third-Party Services

RiviMate interacts with:

• Rivian's API: To retrieve your vehicle data. Your use of RiviMate is also subject to Rivian's terms and privacy policy.
• Email service providers: To send transactional emails (password resets, notifications)
• Stripe: To process subscription payments. Stripe receives your payment card details directly. See Stripe's Privacy Policy.

We do not use third-party analytics or advertising services that track your behavior.

Children's Privacy

RiviMate is not intended for users under 18 years of age. We do not knowingly collect information from children.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through the app. Continued use of the service after changes constitutes acceptance of the updated policy.

Contact

If you have questions about this privacy policy or your data, please contact us at:

privacy@rivimate.com